Orders
How do I place an order?
Choose your item, select the size or option you need, click Add to cart and follow the checkout steps. You will receive an order confirmation email right away.
Can I change or cancel my order?
Because our items are made to order, changes or cancellations are only possible within 12 hours of placing the order. Email us at support@luxurycollectiveco.com with your order number as soon as possible.
I entered the wrong address – what now?
Contact us immediately. If the order has not been dispatched we will update the address. After dispatch we cannot redirect a parcel.
Sizing & Fit
How do I pick the right size?
Every product page includes a size chart with measurements in inches and centimetres. Compare them with a garment you already own for the best fit. If you are between sizes, we recommend sizing up.
Do your items run true to size?
Yes. Our garments are cut to standard sizing and the chart reflects the actual measurements of the finished piece.
Products & Care
What materials do you use?
We use premium, breathable fabrics selected for each product type – soft-touch blends for hoodies and sweatshirts, lightweight moisture-wicking fabric for polos and tees, and structured, durable materials for jackets and accessories. Details are listed on each product page.
How should I care for my item?
Machine wash cold, inside out, on a gentle cycle. Do not bleach. Tumble dry low or hang dry. Do not iron directly on printed areas. Following these steps keeps the print sharp and the fabric soft for years.
Will the print fade?
Our prints are applied with high-definition, fade-resistant techniques and tested through repeated washing. With normal care they keep their colour and detail.
Shipping
Do you ship worldwide?
Yes. Shipping is free on orders over $99; smaller orders ship at a flat rate shown at checkout. See our Shipping Policy for delivery estimates by country.
How long does delivery take?
Production takes 3 – 5 business days, then delivery typically takes 7 – 15 days depending on the destination.
How do I track my parcel?
A tracking number is emailed to you when the parcel ships. Enter it on our Track Order page.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay and other methods shown at checkout. All payments are processed through encrypted, PCI-compliant gateways.
Is my payment information safe?
Yes. We never store card details on our servers; payments are handled by our secure payment partners.
Problems with an order
My item arrived damaged or incorrect.
We are sorry! Email us within 7 days of delivery with your order number and clear photos, and we will send a replacement or refund. See our Refund & Returns policy.
Still have a question?
Write to support@luxurycollectiveco.com – we reply to every message.